Terms of Service

Last updated: July 25, 2026

Welcome to KaribuBoma (the "Platform"), a service provided by SmartMove.Co.Ke. By using our Platform, you agree to comply with and be bound by these Terms of Service (the "Terms"). Please read these Terms carefully before using KaribuBoma. If you do not agree to these Terms, you may not use our Platform.

1. Definitions

• "Platform" refers to KaribuBoma, accessible at smartmove.co.ke/karibuboma/.
• "Host" refers to a user who offers accommodation or hospitality through the Platform.
• "Guest" or "Surfer" refers to a user who stays with a Host through the Platform.
• "Stay" refers to the period during which a Guest stays with a Host.
• "Verification" refers to the multi-tier identity verification process (Tiers 1-3).
• "Content" refers to all information, text, images, and materials posted on the Platform.

2. Account Registration

To use KaribuBoma, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

• You must be at least 18 years old to use the Platform.
• You may only have one account. Multiple accounts are not permitted.
• You must comply with all applicable laws and regulations.
• You are responsible for all content you post and activities you undertake on the Platform.

3. The KaribuBoma Model: Zero-Fee Hospitality

KaribuBoma operates on a zero-fee hospitality model. Hosts offer accommodation and hospitality free of charge, and Guests stay without paying nightly fees. No money changes hands between Hosts and Guests for the stay itself. This model is built on trust, generosity, and cultural exchange.

• No nightly fees: Hosts may not charge Guests for the stay.
• No booking fees: SmartMove.Co.Ke does not charge booking fees for stays.
• Optional verification fee: A small annual fee (KES 350) may be charged for Tier 2 and Tier 3 verification to cover identity verification costs.
• Cross-selling: The Platform may offer optional paid services (e.g., luggage transport, cleaning, tours) through SmartMove.Co.Ke.

4. Host Responsibilities

As a Host, you agree to:

• Provide accurate and honest information about your accommodation, amenities, and house rules.
• Maintain a safe, clean, and welcoming environment for Guests.
• Communicate clearly with Guests before, during, and after the stay.
• Respect the Guest's privacy and personal space.
• Not charge Guests for the stay (excluding optional services like meals, which must be clearly disclosed).
• Complete verification (Tier 1, 2, or 3) to build trust with the community.
• Comply with all applicable laws, including zoning, safety, and health regulations.

5. Guest Responsibilities

As a Guest, you agree to:

• Provide accurate and honest information about yourself and your travel plans.
• Respect the Host's home, house rules, and personal space.
• Communicate clearly with Hosts before, during, and after the stay.
• Leave the accommodation in the condition you found it (or better).
• Not pay Hosts for the stay (offerings like shared meals are optional and not payment for the stay).
• Complete verification (Tier 1, 2, or 3) to build trust with the community.
• Comply with all applicable laws.

6. Verification System

KaribuBoma uses a 3-Tier Verification System to build trust and ensure safety:

• Tier 1 (Basic): Phone and SMS verification. Enables browsing hosts and public events.
• Tier 2 (Verified Boma): M-Pesa name/ID match and National ID upload. Enables unlimited messaging and verified badge.
• Tier 3 (SmartMove Trusted): Physical address verification by SmartMove agents. Enables featured host badge and priority matching.

Verification is required to message Hosts, book stays, and access certain Platform features. SmartMove.Co.Ke reserves the right to require verification at any time.

7. Payments and Fees

KaribuBoma is a zero-fee platform for stays. However, the following may apply:

• Verification fee: Optional annual fee of KES 350 for Tier 2 and Tier 3 verification.
• Cross-selling: Optional paid services (e.g., luggage transport, cleaning, tours) are available through SmartMove.Co.Ke.
• Payment methods: M-Pesa, bank transfer, card (Visa/Mastercard), and cryptocurrency (USDT, ETH, BTC, USDC, SOL, BNB, XRP).

All payments are processed securely through third-party payment gateways. SmartMove.Co.Ke does not store your payment details.

8. User Content

By posting Content on KaribuBoma, you grant SmartMove.Co.Ke a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute your Content for the purpose of operating and improving the Platform. You retain ownership of your Content.

You are solely responsible for your Content. You must not post Content that:

• Is defamatory, abusive, harassing, or discriminatory.
• Infringes on the rights of others (including intellectual property rights).
• Contains false, misleading, or deceptive information.
• Violates any applicable laws.

9. Reviews and Ratings

Reviews and ratings are essential to the KaribuBoma community. Both Hosts and Guests are encouraged to leave honest, constructive reviews after each stay. Reviews are subject to our double-blind review system — neither party can see the other's review until both have submitted (or 14 days have passed). This prevents bias and ensures fairness.

• Reviews must be honest, accurate, and respectful.
• Reviews should focus on the stay experience, not personal attacks.
• SmartMove.Co.Ke reserves the right to remove reviews that violate these Terms.

10. Community Guidelines

All users must adhere to our Community Guidelines. Key principles include:

• Respect: Treat all community members with kindness and respect.
• Safety: Prioritize safety and report any concerns.
• Cultural sensitivity: Be aware of and respect local customs and traditions.
• Honesty: Be truthful in your communications and reviews.

11. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using KaribuBoma, you consent to our Privacy Policy.

12. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of SmartMove.Co.Ke or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on the Platform without express written permission.

13. Termination and Suspension

SmartMove.Co.Ke reserves the right to suspend or terminate your account at any time, with or without notice, for any reason, including:

• Violation of these Terms.
• Fraudulent or illegal activity.
• Abuse of the Platform or community members.
• Failure to complete verification.

You may also delete your account at any time by contacting us at business@haofinder.com.

14. Disclaimers

KaribuBoma is provided on an "as is" and "as available" basis. SmartMove.Co.Ke makes no warranties, express or implied, regarding the Platform, including but not limited to:

• Reliability, security, or availability of the Platform.
• Accuracy of user profiles, listings, or reviews.
• Suitability of Hosts or Guests for a stay.

SmartMove.Co.Ke is not responsible for the conduct of Hosts or Guests. You are solely responsible for your interactions with other users.

15. Limitation of Liability

To the maximum extent permitted by law, SmartMove.Co.Ke, its affiliates, and its directors, employees, and agents are not liable for any direct, indirect, incidental, special, or consequential damages arising from:

• Your use or inability to use the Platform.
• Your interactions with Hosts or Guests.
• Any content posted on the Platform.
• Any loss, damage, or injury occurring during a Stay.

You agree to indemnify and hold SmartMove.Co.Ke harmless from any claims, liabilities, damages, losses, and expenses arising from your use of the Platform or violation of these Terms.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

17. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the new Terms.

18. Contact Us

If you have any questions, concerns, or complaints about these Terms, please contact us:

• Email: business@haofinder.com
• Phone: +254 011 500 6628
• WhatsApp: +254 011 500 6628
• Address: Kitale, Kenya