Privacy Policy

Last updated: July 24, 2026

At SmartMove.Co.Ke and KaribuBoma, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform. Please read this policy carefully. By using KaribuBoma, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us when you:

• Create an account: Name, email address, phone number, and password.
• Complete verification: National ID number, M-Pesa registered name, physical address, and photo identification.
• Use our services: Hosting preferences, travel plans, stay requests, reviews, and messages.
• Make payments: Payment method details (processed securely through third-party payment gateways).
• Interact with us: Customer support inquiries, feedback, and survey responses.

We also automatically collect certain information when you visit our website, including:

• Device and usage information: IP address, browser type, operating system, referring URLs, and pages visited.
• Location data: General geographic location based on your IP address (with your permission, more precise location).
• Cookies and tracking technologies: We use cookies to enhance your experience and analyze site usage.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and improve services: Connect hosts and guests, facilitate stays, and enhance the user experience.
• To verify identity: Complete KaribuBoma's 3-Tier Verification System to build trust and ensure safety.
• To communicate: Send important updates, respond to inquiries, and provide customer support.
• To process payments: Facilitate verification fee payments via M-Pesa, bank transfer, card, or cryptocurrency.
• To personalize your experience: Recommend hosts, share relevant content, and improve platform features.
• To ensure safety and compliance: Monitor for fraudulent activity, enforce our terms, and comply with legal obligations.
• To send marketing communications: With your consent, share updates about new features, events, and promotions.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

• With hosts and guests: To facilitate stays, we share relevant profile information (name, bio, verification status, reviews) between hosts and guests.
• With service providers: Third-party vendors who assist with payment processing, identity verification, data analytics, and customer support (they are bound by confidentiality agreements).
• For legal reasons: If required by law, court order, or government regulation, we may disclose your information.
• In business transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
• With your consent: We may share information with third parties when you give us explicit permission to do so.

4. Data Security

We implement a variety of security measures to protect your personal information, including:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal information is restricted to authorized personnel on a need-to-know basis.
• Regular monitoring: We conduct regular security assessments and vulnerability scans.
• Secure storage: Personal information is stored on secure servers with firewalls and intrusion detection systems.

While we take reasonable measures to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

5. Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights:

• Right to access: Request a copy of the personal information we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information under certain circumstances.
• Right to restriction: Request restriction of processing your information.
• Right to data portability: Request transfer of your data to another organization.
• Right to object: Object to processing of your information for marketing or other purposes.
• Right to withdraw consent: Withdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, please contact us at business@haofinder.com.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device. They help us:

• Remember your preferences and settings.
• Analyze site usage and improve performance.
• Deliver personalized content and advertisements.

You can manage your cookie preferences in your browser settings. However, disabling cookies may affect the functionality of our platform.

7. Third-Party Links

Our platform may contain links to third-party websites, applications, and services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where we need to retain certain information for legal compliance, security, or fraud prevention.

9. Children's Privacy

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 18, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and stored on servers located outside of Kenya. By using KaribuBoma, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us:

• Email: business@haofinder.com
• Phone: +254 011 500 6628
• WhatsApp: +254 011 500 6628
• Address: Kitale, Kenya